Confidentiality and Ethics
We are committed to providing YOU, our client with the highest standard of care. As such our therapists hold postgraduate qualifications in Counselling.
Each therapist is bound by the code of ethics prescribed by their professional body. This ensures your therapist has ongoing clinical supervision and training.
Your confidentiality and privacy is important to us and assured. Therapists are required to breach your confidentiality if: you have indicated or disclosed harm to yourself or others; suspected child abuse or neglect or committing a criminal act.
We are ethically bound to seek advice and report to statutory bodies as required.
Please note that all if our counselling and mediation (FDR) services are provided on the basis that they are confidential and therapeutic only and are not reportable except where limits of confidentiality (as above) apply.
We acknowledge we live in a world of technology and social media, however, to best protect you and us, we do not offer counselling by email or online. We can offer sessions via Skype, FaceTime or phone.
We also do not provide crisis counselling services.
Should you contact us by email we will endeavour to reply but depending on the content of the email we may not reply as it will be more beneficial and ethically appropriate to discuss the content in the context and boundaries of a formal session.
We are also unable to discuss your case with third parties, outside your sessions due to confidentiality and privacy compliance.
